PRACTICE & PAYMENT POLICIES

OUR APPROACH

We view psychotherapy as an opportunity to support you in living in more satisfying, resourceful, and connected ways. Our work together may involve exploring past experiences, tending to present challenges, deepening understanding, and strengthening your relationship to yourself and others.

We approach this work with care, curiosity, and respect for your lived experience. Our intention is to offer a space that feels prepared to explore what may be difficult to hold alone.

SCHEDULING

Sessions are scheduled at a mutually agreed-upon time. Standard sessions are 52-55 minutes. If you are interested in longer or shorter sessions, this can be discussed with your therapist in advance.

PAYMENT

We offer income-based self-pay options to support access to care. We are also planned with many insurance plans, including Medicaid and Medicare. Sliding-scale fees are determined using household income and number of dependents. Below you’ll find details about our fees and payment options:

INCOME-BASED SLIDING SCALE

Current sliding-scale fees for a 52-55 minute session range from $80-$150. Your fee will be determined prior to your first meeting with your therapist and is calculated based on household income and number of dependents. You can pay with HSA or credit card for your sessions and we are happy to provide you with a Superbill, if requested. If your financial circumstances change, you are welcome to revisit this with your therapist.

INSURANCE

We are in-network with the following plans:

    • Medicare Plan B

    • Traditional Medicaid HIP & Hoosier Healthwise

    • Anthem

    • Caresource

    • MHS

  • Coverage varies

    • Anthem

    • Aetna

    • Caresource

    • Ambetter

    • Optum / United Healthcare

    Please note:

    • We are considered out-of-network providers for Preferred Provider Organization (P.P.O.) plans not otherwise listed. We can provide information directly to you that you can share with your insurance company if you would like to seek reimbursement for out-of-network care.  This might include an itemized invoice with all the necessary codes and numbers for reimbursement. Many HSA plans allow for reimbursement of our services, as well. It is the client’s responsibility to check with their individual insurance plan to ensure coverage of services is guaranteed and at what rate.

    • We are not in network with the Marketplace Anthem BCBS plan “Pathway Essentials” also called “Anthem Essentials” or “Carelon”.

    • US Health Groups Plans (under United Healthcare/UMR) are often “limited benefit plans” and mental health services are not always covered. Please refer to your plan administrator to learn about covered services.

REMIT PAYMENT AGREEMENT

Payment is due within 3 days from time of service. All clients are enrolled in secure, automatic payment through our HIPAA-compliant system. Your card on file will be charged:

  • The day of your session (self-pay clients), or

  • After insurance processes your claim and assigns any patient responsibility

If you anticipate difficulty with payment, we encourage you to discuss this with your therapist. We aim to approach financial conversations with transparency and care.

A $10 fee will be applied to returned checks.

CANCELLATIONS & NO-SHOW POLICY

Your session time is held specifically for you. Sessions canceled with less than 24 hours’ notice, or missed without notice, may be charged a late cancellation or no-show fee.

We understand that unexpected circumstances arise, and your therapist may use discretion in cases of illness or emergency.

  • Insurance & self-pay clients: $80 late cancellation fee. More than two late cancellations or missed sessions within a six-month period may prompt a conversation about scheduling and fit.

  • Medicaid clients: No fee; however, two no-show/missed missed sessions within a 6 month period will result in referral outside of the organization.

COMMUNICATION

We are not always able to respond immediately, but messages will be returned as soon as reasonably possible during business hours (Monday through Friday).

Text and email may be used for scheduling or administrative needs only.

If you or a loved one are experiencing an emergency, please call 9-8-8 or go to your nearest emergency room.

TELEHEALTH

We offer telehealth sessions via a secure, HIPAA-compliant platform. Telehealth can increase access and flexibility, while also carrying some limitations, such as reduced ability to observe certain nonverbal cues or potential technical disruptions. You may choose to discontinue telehealth at any time.

CONFIDENTIALITY

The privacy and confidentiality of our work together is a professional privilege and is protected by federal and state law, as well as ethical standards of our profession. We treat the information you share with us with the utmost respect. There are legal limits to confidentiality, including situations in which there is intent to harm yourself or others.

SOCIAL MEDIA

To protect your privacy and the integrity of the therapeutic relationship, we do not accept friend or contact requests on social media platforms. If you have questions about this, we welcome conversation during session.

MINORS

For clients under 18, parents or legal guardians may have legal rights to certain information. We will discuss together what is shared and what remains private, with care for both safety and autonomy.

ENDING CARE

Ending therapy is a meaningful part of the process, and when possible, we approach this collaboratively and with intention. We may also initiate termination if:

  • Therapy is no longer clinically appropriate

  • Financial obligations are not met

  • If you do not attend or schedule sessions for six consecutive weeks without prior arrangement, we may consider the therapeutic relationship discontinued.

Referrals can be provided at any time.